Technology Leadership
Sets direction across teams, service priorities, lifecycle planning, and operational improvement with clear ownership and steady communication.
IT leadership | Project delivery | Education technology
Michael McIntosh
I turn complex technology work into clear priorities, aligned teams, and dependable services. My leadership connects strategy with the people and operations that make it real.
Profile
Leadership grounded in delivery.
I bring nearly two decades of experience across higher education IT, project management, infrastructure and endpoint operations, education technology, vendor partnerships, and team leadership.
I am most effective where technical complexity, stakeholder expectations, and service realities need to become one workable plan. My approach is calm, direct, and centered on helping people understand what matters next.
Project Delivery
Translates ambiguous needs into scoped plans, funding requests, vendor deliverables, timelines, and decisions that sponsors and teams can act on.
Technology Operations
Brings practical depth in endpoint management, infrastructure modernization, cloud-supported operations, lifecycle planning, and resilient support models.
Education Technology
Connects learning environments, distance education, classroom AV, video collaboration, and support practices around a dependable user experience.
How I lead
Clarity, stewardship, and follow-through.
Make the work understandable
Turn complexity into shared priorities, visible tradeoffs, and useful decisions.
Lead the whole system
Consider people, process, technology, risk, and support as one operating environment.
Build trust through delivery
Set realistic commitments, communicate early, and stay accountable through the outcome.
Experience
From hands-on support to statewide technology leadership.
Statewide education technology leadership
Leads cross-organizational technology delivery across education stakeholders, operations teams, vendors, and service partners. The work centers on reliable learning environments, practical governance, risk-aware execution, and support models that can be sustained at scale.
Higher education IT operations
Led service and project work across endpoint management, infrastructure, cybersecurity initiatives, classroom modernization, team development, inventory practices, vendor coordination, and continuity planning.
Distance learning and campus support
Built a foundation in hands-on support, instructional video collaboration, AV upgrades, inventory systems, Windows and macOS environments, and faculty and staff service delivery.
Credentials
A practical foundation for responsible delivery.
- Project Management Professional (PMP)
- ITIL Foundation in IT Service Management
- Scrum Master
- Microsoft Azure Fundamentals
- B.S. in Communication, Broadcast and Electronic Media
Contact
Start a professional conversation.
I am open to thoughtful conversations about IT leadership, project delivery, education technology, and building dependable services. Connect with me on LinkedIn.
Connect on LinkedIn